Support
We're here to help.
SiteMaster is owned and operated by Master Construction Solutions, Inc., and provides construction project management software for the web and mobile — the SiteMaster web dashboard and the SiteMaster mobile apps (listed as SMW on Google Play and SiteMaster Pro on the App Store). If you have a question, run into a problem, or need help with your account, our team is ready to assist.
Contact Us
The fastest way to reach us is by email. We typically respond within one business day.
Email Support
support@sitemaster.workTo help us resolve your issue quickly, please include:
- Your account email and company name.
- Whether you're using the web app or the mobile app (and your device type).
- A description of what happened and what you expected to happen.
- Screenshots, if applicable.
Account & Data
You can update your name, phone number, and profile photo at any time from Edit Profile in the web dashboard or in the SiteMaster mobile apps.
To permanently delete your account in SiteMaster, go to Edit Profile → Delete Accountin the web dashboard or mobile app. If you are the sole Owner of a subcontractor company, you must first assign another teammate as Owner so your company's data and team remain accessible.
Common Questions
I forgot my password.
On the login screen, use the "Forgot password" option to receive a reset link by email. If you don't receive it, check your spam folder or contact us.
I didn't receive my team invite.
Ask your company administrator to resend the invitation, and confirm the email address on file is correct. Invitation links are also visible in your company's Contacts.
The mobile app isn't syncing.
SiteMaster supports offline use and syncs when a connection is restored. Confirm you have network access, then reopen the app. If the issue persists, email us with your device model and app version.
Privacy
For details on how we collect, use, and protect your data — including account deletion — see our Privacy Policy.